The Bony Pony accepts American Express, Visa, MasterCard and Discover. We understand your concerns regarding online security and how our customer’s information is collected. We share your concerns, and therefore work hard with experts to maintain a highly secure ordering environment – so you can shop with confidence.
In stock orders placed on our website will be shipped within one business day. If you need to change your order, please call 1-888-317-7513 to inquire. Please note that once the order has been shipped, changes cannot be made. If you’ve made a mistake on an item that has already shipped, you will have to return the product to our store (customer pays shipping) and request an exchange. Please call us before sending a product back to verify stock. Shipping charges are nonrefundable, and shipping of the replacement item will be charged to the original order credit card.
Please note: Clearance, closeout, consignment, customized and special order items are NON-RETURNABLE. Sale is final on all sale items!
We understand that once you’ve made a purchase, you’re eager to receive your new equine tack or apparel. That’s why we strive to get your order shipped as quickly as possible. If your order consists of in-stock items, rest assured that it will typically be processed within one business day. However, please note that orders placed after 3pm on Fridays, or during the weekend, will be processed on the following Monday.
We want to ensure that you have all the information you need, so it’s important to mention that while we aim to fulfill all orders within 1 business days, there may be rare occasions where it takes slightly longer. But don’t worry, we’re committed to keeping you updated throughout the process. You will receive a shipping confirmation email, complete with a tracking number, so you can easily monitor the progress of your package.
If you are experiencing a significant delay with your shipment and have concerns, please don’t hesitate to contact our customer service team at 1-888-317-7513. We will do our best to assist you and provide any necessary information regarding your shipment.
At The Bony Pony, we value your satisfaction and will continue to work diligently to ensure that your products are shipped in a timely manner. Thank you for your patience and understanding.
Please note, we understand that there are times when you need an item FAST! On many occasions, we have had customers call with an immediate need for a show or competition. Sometimes we can utilize Next Day Air shipping or similar services when it is possible.
At The Bony Pony, we want to make sure you have all the information you need, including when your card will be charged for an order you made. We understand the importance of transparency when it comes to your finances.
In general, your card will be charged when the settlement is processed, which typically occurs within 24 hours after your order is placed. This means that we will process the payment before any products are shipped out to you.
Our goal is to provide you with peace of mind and ensure a smooth purchasing process. By charging your card upfront, we can efficiently process your order and prepare it for shipment as quickly as possible.
If you have any specific concerns or questions about the timing of your card being charged, please don’t hesitate to reach out to our customer service team at 1-888-317-7513. We’re here to assist you and provide any necessary information.
You can email any questions that you may have to [email protected] or call us toll-free at 1-888-317-7513. We will gladly take care of your questions.
The government requires that The Bony Pony collect sales tax from our customers who are shipping items within Washington State. This sales tax is based on the rate of the destination where the package is being delivered.
We want to assure you that the sales tax charged is not a hidden fee or an additional cost. It is simply a mandatory tax that we are obligated to collect on behalf of the state.
Shipping charges can sometimes be a mystery when shopping online, but at The Bony Pony, we strive to make it as transparent as possible. Our shipping charges are calculated based on the total weight and dimension of your purchases. This will be disclosed during your checkout process and you will be given options to choose the carrier you prefer.
At The Bony Pony, we understand the importance of providing quality customer service, and that includes being transparent about our shipping charges. So whether you’re ordering a new saddle or a set of reins, you can trust that you’re only paying what’s necessary to get your items safely to your door.
The Bony Pony does not have control of shipping companies and therefore cannot control shipping delays. We will do our best to get your product shipped to you within 3 days with most of the orders going out within 24 hours. You will be emailed a shipping confirmation which will include a tracking number so you can go on-line and check the in-transit status.
Orders made up of in-stock items will be processed within 24 hours with the exception of 3pm Friday thru Sunday these orders will be processed Monday. We will do our best to fullfill all orders within 3 business days.
If for any reason you’re not completely satisfied with your purchase from The Bony Pony, we are happy to help. We offer a flexible return policy to ensure your peace of mind.
If you need to return an unused product, simply send it back to us within 21 days of receipt (as indicated by the shipping carrier). Please make sure the item is in NEW condition, with all tags and packaging intact. Unfortunately, we cannot accept returns for used, abused, or broken items.
Please note that shipping charges will not be refunded, and clearance, closeout, customized, or special order items are non-returnable. Additionally, we cannot accept returns on books, feed supplements, or wormer. For horse blankets and other merchandise, they must be in their original packaging.
At The Bony Pony, we strive to provide exceptional customer service, and that includes handling returns in a fair and efficient manner. Whether you’re looking for an exchange, store credit, or a refund, we’ll work with you to find the best solution.
If you have any questions or concerns about our return policy, don’t hesitate to contact our friendly customer service team at 1-888-317-7513 or [email protected]. We’re here to help!
Yes! Footwear is fully returnable. All we ask is that you do not wear it outside or damage it in any fashion. If you need to return your footwear for any reason, please re-box your boots carefully and then wrap the box in brown paper. Please do not stick shipping labels directly onto the box as we want to be able to send out the boots to another customer looking as fresh and nice as when you received them.
Because we want you to be absolutely satisfied with the footwear, here are some suggestions about trying them on and thoughts on fit:
If you’ve purchased a product from The Bony Pony and it turns out to be defective, don’t worry – we’ve got you covered. We understand that it can be frustrating when something you’ve purchased doesn’t meet your expectations, but we’re here to make it right.
If a product breaks or becomes damaged within a reasonable length of time (typically less than one year) due to a manufacturing defect, we will replace or refund the purchase price at the discretion of the manufacturer. Please note that this process may take some time, usually around 20-30 working days, as we need to send the item back to the manufacturer for inspection and replacement or credit.
To initiate a return for a defective product, please call our store to obtain a return authorization number. This will ensure that your return is processed smoothly. We also recommend shipping your return back to us using UPS or US Postal Service with insured service, as this will protect you in case the shipment is damaged or lost in transit. Additionally, it will allow you to easily track your return shipment through the carrier.
When returning the product, please include a copy of your sales slip and a brief note explaining what you would like to do with your return. Our goal is to provide exceptional customer service and ensure that you are satisfied with your purchase, even in the event of a defect.
At The Bony Pony, we value your trust and will work diligently to resolve any issues with defective products. Your satisfaction is our priority, and we appreciate your understanding and cooperation throughout the return process.
If you need to exchange an item purchased from The Bony Pony, we’re here to help make the process as smooth as possible. Simply give us a call at our toll-free number, 1-888-317-7513, to verify that we have the item you would like to exchange for in stock. Our friendly customer service team will be happy to assist you in finding the right replacement.
Once you have confirmed the availability of the desired item, follow the return instructions outlined in our return policy. Make sure to include a copy of your receipt and a brief note specifying what item you would like to exchange for and whom you spoke with on the phone.
Upon receiving your returned item, we will process the exchange in a timely manner. It’s important to note that any difference in price between the exchanged items, as well as shipping costs to return the new item to you, will be charged or credited to your card accordingly.
At The Bony Pony, we value your satisfaction and are committed to providing excellent customer service throughout the exchange process. If you have any further questions, or need assistance, please don’t hesitate to reach out to us. We’re here to help you find the perfect product for your needs.
The quickest way to answer your question is to call our toll-free number and speak with one of our sales representatives at 1-888-317-7513. We are available 10 AM to 5 PM PST Monday – Saturday and 11 AM to 4 PM on Sunday. You may also email any questions that you may have to [email protected]. Please keep in mind that we check our email periodically throughout the day (Monday through Friday) until 4 PM PST, and any questions received after 4 pm will be answered the following day.
We want your new saddle to work well for both you and your horse, so we have developed our Limited Saddle Trial Program that allows you to try a saddle out before you commit to it. Our Limited Saddle Trial Program allows you to check saddle fit on a saddle you have purchased, but it does not allow you to ride extensively in the saddle. With our Limited Saddle Trial Program, you will be able to girth the saddle up and sit in it to check to see that it fits and is comfortable for both you and your horse. You will not, however, be able to ride around in it. You will need to be extremely careful with the saddle, and follow our specific use instructions. If you do not, you will not be able to return the saddle and get a refund. Please read our instructions carefully before proceeding with the trial. The instructions will include how to send the saddle back to us, including getting an RMA number and how to package the saddle. Please refer to our Limited Saddle Trial Program under Customer Service.
We have over 43,000 items in our retail store and cannot possibly include them all in our online store. If there is something that you need but you can’t find it in our online store, please call us at 1-888-317-7513 or 360-424-3500. Chances are we may have it right in our store and can include it with your order. If we don’t have it in stock, we will be happy to special order it for you. You can also find a link to our special order form here . Please note that special orders for items we do not carry in our retail or online store will not be returnable.