With our Limited Saddle Trial Program, you will be able to girth the saddle up and sit in it to check to see that it fits and is comfortable for both you and your horse. Take a short ride if necessary, however, make sure you do not mark the saddle in any way. You will need to take extreme care for the saddle and follow our specific use instructions. If you do not, you will not be able to return the saddle and get a refund. Please read our instructions carefully before proceeding with the trial. The instructions will include how to send the saddle back to us, including getting an RMA number and how to package the saddle.
Please open the box carefully and retain all packaging and paperwork. Check the Saddle Condition Report that is attached to the saddle. It will indicate if the saddle is completely unused, or if, for instance it has been tried out in any way.
When trying out a saddle from The Bony Pony, place a clean saddle pad under the saddle and girth it up. For English saddles: wrap the leathers in vet wraps, tube socks or halter fuzzies. For Western saddles: wrap the stirrups foot pad in vet wrap or other protective material being careful that it does not leave marks or residue on the stirrup.
You can certainly move the horse forward in it to see how it works for you and your horse; however, we stress that a full refund can only be given if the saddle is absolutely clean and shows no sign of wear. Please do not oil or use conditioner on this saddle if you are going to return it, as this will render it nonreturnable. Just wipe it over with a cloth dampened with plain water to remove any barn dust or grime.
If the saddle does not fit you or your horse, notify us within seven days of receipt. Please call our toll-free number 888-317-7513, or email us at [email protected] and you will be given a Return Merchandise Authorization Number (RMA) to be placed on the outside and inside of the box.
Ship the saddle back to us in its original shipping packaging within three days of receiving your RMA #.
We stress that a full refund can only be given if the saddle is absolutely clean, returned in its original packaging and shows no sign of wear.
Please call with any fitting questions as we can answer many of your questions right over the phone. Just remember, you are the final judge of whether the saddle fits your horse or not. If you decide to keep the saddle after the trial period and later change your mind, the saddle will not be returnable.
If you decide to return the saddle, upon receipts and inspection by The Bony Pony, full credit will be issued less shipping. The customer is responsible for shipping the trial saddle both ways.