If you are not completely satisfied with your online purchase, you may return the unused product within 21 days of receipt (as indicated by the carrier) for an exchange, store credit for a future purchase or refund of the purchase price of the merchandise. Note: Saddles are under a separate program: Limited Saddle Trial Program (see below). Returns will not be accepted after the 21-day limit. Items must be in NEW condition with tags and packaging in place. Used, abused or broken after use items will not be accepted. * Shipping charges will NOT be refunded. * The Bony Pony does NOT accept returns for clearance, closeout, customized or special ordered items. Also, we do not accept returns on books, feed supplements or wormer. All merchandise, including Horse Blankets, must be in original packaging. All footwear must not show any signs of wear.
Please call us toll-free at 1-888-317-7513 to verify that we have the item you would like to exchange with. Once that has been verified please use the above instructions and return the item. Please include a copy of your receipt, and a brief note as to what you would like to exchange the item for and whom you spoke with on the phone. Once received, we will process your exchange in a timely manner. Please keep in mind that your card will be charged or credited with any difference in price and shipping to return the new item to you. Please note that saddles are under our Limited Saddle trail Program (see below).
If a product breaks or becomes damaged during normal use and within a reasonable length of time (usually less than one year) because of a manufacturing defect, The Bony Pony will replace or refund the purchase price deeming the manufacturers decision. **Please note this may take 20-30 working days because we have to send the item back to the manufacturer for inspection and replacement/credit.** For your protection, we recommend that you ship your return back to us via UPS or US Postal Service with insured service. This protects you in case the shipment is damaged or lost in transit. This will also allow you to track your return shipment easily though that carrier. We cannot assume responsibility for misdirected, damaged, or lost shipments. *Please call the store to get a return authorization number before returning product.* Please include a copy of your sales slip with your return and a brief note as to what you would like to do with your return.
We have over 35,000 items in our retail store and cannot possibly include them all in our On-Line store. If there is something you need that you don’t find in our On-Line store, please call us at 1-888-317-7513 or 360-424-3500. Chances are we may have it right in our store and can include it in your order or we will be happy to special order it for you if we don’t. However, special orders of item we do not carry in our retail or on-line store will not be returnable.
We try very hard to get the information that we include with each item right. However, we are human and mistakes will be made. We are not responsible for any typographical errors, including pricing, and cannot honor such errors. Rest assured that we will do everything we can to minimize such errors.